Channing Bete Company(R) |  Prevent Child Abuse America(R)


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Company Information

Channing Bete Company
PCA America Fulfillment Center
One Community Place
South Deerfield, MA 01373-7328

Phone: 1-800-835-2671
Fax: 1-800-499-6464

Example Price list (Price List A)

Pricing & Ordering Information

Most of our products fall under one of our price lists.
You'll find pricing information below each item.

For example:


copies first Price List A title


copies second Price List A title


copies third Price List A title


Price List A titles @ $1.15 ea.

That's a savings of $55.30 vs. the price of ordering these booklets separately!

Prices subject to change without notice.

Quantity Discounts

Products that are on the same price list can be combined for quantity discounts. It's convenient, and it saves you money!

Here's how our quantity discounts work:

  • Add any number of different titles from a price list
    (for example, Price List A) to your cart.
  • Your per-item price will be based on the total quantity of titles from that price list. Our system automatically calculates your discount!

GSA Click here if you're eligible for GSA pricing
(U.S. government and military customers only).

For GSA contract terms, click here.

We offer 5 easy ways to order:

Customer Service
  1. Order online, day or night. It's convenient, secure, and fast!
  2. Phone 1-800-835-2671.
    When ordering by phone, please have product name, quantity, and item number ready.
  3. Fax the order form (or your purchase order) to
    1-800-499-6464, 24 hours a day, 7 days a week.
  4. E-mail your order to
    (Please note that e-mail is not secure. We do not recommend including credit card information in your e-mail. If you wish to use your credit card for payment, please phone, mail, or fax your order, or take advantage of online ordering.)
  5. Mail the order form (or your purchase order) to:
    Channing Bete Company, Inc.
    PCA America Fulfillment Center
    One Community Place
    South Deerfield, MA  01373-7328

    Include payment with your order and deduct 1%!

    If you need an order form, please call 1-800-835-2671.

Payment Options

  • Use your credit card. No minimum order requirement. We also welcome SmartPay┬« 2 government credit cards.
  • Send a check with your order and deduct 1%.
  • We'll be happy to fill your order and bill you later.

Money-Back Guarantee

We're not satisfied unless you're delighted! If our materials are not everything you expect, you may return them within 30 days for a full refund.

Note: Some products have different guarantees.

Fast Service

We ship most orders within one business day. Please allow additional time for personalized orders. For information about guaranteed express delivery, see Shipping & Handling or call 1-800-477-4776.


If not completely satisfied, customers may return products in original condition within 30 days of receipt for a full credit or exchange, unless otherwise noted. Please call 1-800-477-4776 for a return authorization number.

Express Delivery

  • Contiguous United States only
    • Next-Day (early a.m.):
      40% of order subtotal ($45.00 minimum)
    • Next-Day Air:
      25% of order subtotal ($28.00 minimum)
    • Second-Day Air:
      20% of order subtotal ($23.00 minimum)
    • Third-Day Air:
      15% of order subtotal ($16.00 minimum)
  • Alaska, Hawaii, Puerto Rico/U.S. Territories, and International
    • All service levels: Actual shipping charges, plus $11.95 handling fee
      Call 1-800-477-4776 for additional information.

Shipping & Handling

  1. Orders under $3,000:

    Contiguous United States:
    Multiply "Order Total" x .0995 ($10.95 minimum)

    Alaska, Hawaii, Puerto Rico/U.S. Territories:
    Multiply "Order Total" x .15 ($19.95 minimum)

  2. Orders $3,000 and over:

    Shipping charges added to invoice

  3. For all Canadian and international orders

    $11.95 handling fee, plus actual shipping and any additional taxes

For all shipping and handling quotes:

Call 1-800-835-2671

Notification of Sales/Use Tax

States where we collect taxes

Channing Bete Company is required to collect sales/use tax on all orders shipped to the following states:

District of Columbia


New Jersey
New York
North Carolina
Puerto Rico
Rhode Island

South Carolina
South Dakota
Washington State
West Virginia

If claiming state sales tax exemption or resale status, please include your state tax exemption number in the appropriate field on the contact information page of checkout.

Please note:

  1. Entering information in the "Sales/Use Tax Exemption Number" field in our Ecommerce site will lead to the sales tax being removed from your cart.
  2. State tax exemption numbers are manually verified after an order is placed. Order totals that do not show sales tax are valid as long as the information provided is accurate.
  3. An incomplete or incorrect state tax exemption number could delay order fulfillment, as a customer service representative will need to correct the entry before the order can be processed.

Important notification regarding states where we DO NOT collect taxes

By current law, Channing Bete Company is not required to, and does not, collect sales or use tax on orders shipped to states not listed above. However, under state tax law, taxable purchases are not tax-exempt just because a seller is not required to collect the tax. If you are a customer in a state not listed above, please review the untaxed purchases reported on invoices and, if any tax is owed, file the appropriate state's use tax return with the state's Department of Taxation and pay any use tax due. Visit the state's tax authority Web site for more information.